Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@earlgodot.com to notify us before returning the item. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address: 11 Richmond Drive, Glen Parva, Leicester, LE2 9TJ, United Kingdom
If an item you purchased was bought using a discount code or promotional voucher, the refund will only cover the actual amount you paid, not the item’s full listed price.
Unfortunately, we cannot accept returns on gift cards. If an item you purchased was part of a sale or promotion, it may not be eligible for a refund if you simply change your mind. If you are unsure, please contact us before completing your purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@earlgodot.com.
You will be responsible for the cost of returning the item to us, unless the item was faulty or sent in error. We will cover the cost of sending the replacement item back to you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note - exchanges are subject to stock availability.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Godot Line Limited
Trading as Earl Godot
contact: info@earlgodot.com